FOR DHRM ONLY
Help and Support

This is the agency in-house Help and Support page for DHRM staff only

Effective Monday, June 23, 2008, if you have a problem and need help with your desktop computer hardware or software, request technical support through the VITA Enterprise Helpdesk:

• Toll free by phone at (866) 637-8482 or
• By email at vccc@vita.virginia.gov

Background: The Virginia Information Technologies Agency (VITA) and Northrop Grumman have formed a partnership called the Virginia IT Infrastructure Partnership. One of the partnership’s initiatives is to build a more centralized incident management (help desk) system.  Toward that end the partnership is migrating all or parts of each agency’s technical support functions to flow through the VITA Enterprise Help Desk (also known as the VITA Customer Care Center – VCCC).

For DHRM, only the desktop hardware and software technical support functions are migrating to VCCC.

For DHRM What is Changing? You will need to contact the VCCC for help if you have a problem or need technical support with a desktop or laptop computer, its keyboard, mouse, printer or monitor, or any the Microsoft Office suite software on the computer.

How to contact the VITA Enterprise Helpdesk (VCCC): You can contact the VCCC:

• By phone toll free at (866) 637-8482. Choose “option #1” (VCCC).
• By email at vccc@vita.virginia.gov

For What Kinds of Problems Do You Contact the VITA Enterprise Helpdesk (VCCC)? Contact the VCCC for help if you have a problem or need technical support with the following:

• Desktop or laptop computer
• Its keyboard, mouse, monitor or printer
• The Windows operating system
• Internet Explorer
• Microsoft Outlook email
• Microsoft Office suite software (Word, Excel, PowerPoint, Access, MSProject)
• A Blackberry

For DHRM, What is Remaining the Same? Excluding the VCCC problems listed above, for all other DHRM technical support functions the contact procedures are not changing now and will remain as is. This includes the contact procedures for:

• DHRM legacy systems: PMIS, BES, EPR, IPP, Written Notices
• DHRM HuRMan web applications (i.e. any application that requires you to log in using the DHRM Agency Web Portal Login )
• DHRM P3/P3A web application
• DHRM network or internet connectivity issues
• Problems or issues with DHRM phones or telecommunications
• Checking in or out or setting up: audio/visual equipment

If you have questions or need support for one of the above and are unsure whom to contact, please contact the DHRM Help Desk at ihelp@dhrm.virginia.gov

Frequently Asked Questions: More information and answers to questions such as:

• "Can't I just call Allen or Tim like I have been doing?"
• "What to expect when you call VCCC?"
• "Who do I call to reset my password?"
• "How do I decide who to contact?"